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Privacy Policy

Effective Date: March 23, 2025

1. Introduction

Welcome to Flowsynk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our AI-powered social media automation platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you register for an account, we collect your name, email address, password, and other information necessary to set up your account.
  • Social Media Connections: To provide our automation services, you may connect your social media accounts (such as Instagram) to our platform. This grants us access to certain information from those accounts as permitted by the respective platforms and your privacy settings.
  • Payment Information: If you subscribe to our paid services, payment information, including credit card details and billing address, is collected directly by our third-party payment processor, Polar. We do not directly collect or store your full payment information.
  • User Content: We collect content you create, upload, or provide through our Service, including custom prompts, business profiles, automation rules, posts, images, and audio.
  • Communications: We collect information when you contact us for customer support or communicate with us in any way.

2.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Service, including the features you use, the actions you take, and the time, frequency, and duration of your activities.
  • Device Information: We collect information about the device you use to access our Service, including the hardware model, operating system, unique device identifiers, and mobile network information.
  • Log Data: Our servers automatically record information when you use our Service, including your IP address, browser type, referring/exit pages, and timestamps.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information to enhance your experience.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms when you connect your accounts
  • Business partners with whom we offer co-branded services or engage in joint marketing activities
  • Service providers who help us determine a location based on your IP address

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process and complete transactions, and send related information including confirmations and invoices
  • Connect to social media platforms and automate responses based on your settings
  • Generate AI-powered content for your social media accounts
  • Send technical notices, updates, security alerts, and support and administrative messages
  • Respond to your comments, questions, and requests, and provide customer service
  • Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Flowsynk and others
  • Personalize and improve the Service and provide content or features that match user profiles or interests
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
  • Train and improve our AI models to enhance our Service

4. AI Processing and Content Generation

Flowsynk uses artificial intelligence, including OpenAI"s models, to provide various features:

  • Automated Responses: We process message and comment content to generate automated responses based on your settings and prompts.
  • Content Generation: We use AI to generate posts, images, and audio based on your inputs and preferences.
  • Chat History: We maintain and process chat history between you and your customers to provide more relevant AI-generated responses.

By using our AI features, you acknowledge that:

  • Content you provide may be processed by our AI systems and third-party AI providers
  • AI-generated content is created algorithmically and may not always be accurate or appropriate
  • You are responsible for reviewing AI-generated content before publishing it
  • We may use anonymized data to improve our AI models and services

5. How We Share Your Information

We may share your information in the following circumstances:

  • With Social Media Platforms: To facilitate the automation features, we share necessary information with the social media platforms you connect to our Service.
  • With Team Members: If you are part of a team or project, your information and content may be shared with other team members according to your settings.
  • With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes Polar, our payment processor.
  • With AI Providers: We share content with our AI service providers (such as OpenAI) to generate responses and content.
  • For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us your consent to do so.

6. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access, update, or delete your personal information
  • Object to our processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

You can also manage certain preferences through your account settings, including:

  • Updating your profile information
  • Changing your password
  • Managing connected social media accounts
  • Configuring automation settings
  • Controlling email notifications

8. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your submission of such information represents your agreement to that transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Flowsynk, Inc.
Email: privacy@flowsynk.com
Address: 123 Tech Avenue, San Francisco, CA 94107

For questions about payment processing, please contact polar at [polar's contact info]